ABOUT ISO 9001:2008
What is ISO 9001:2008?
ISO 9001 is an effective framework for effective management practice in any business or organization, focusing on customer needs and expectations. It helps in quality planning of both products and services.
Internal benefits (the organization's internal culture and work experience)
- better problem solving
- perfect productivity
- reduced costs
- excellent morale in the staff - better communication
- excellent profitability
External benefits (cooperation with customers and potential for new business)
- excellent product and service quality
- better relations with customers
- avoid being excluded from the offer
- show concern for quality
Why and who needs ISO 9001?
Everywhere, all organizations have customers. The main goal of these organizations is to maintain and strengthen customer loyalty by providing high-quality service. ISO 9001:2008 certification provides a great opportunity to achieve this goal.
Your customers may require you to be ISO 9001:2008 certified. However, if you really want to get the opportunity to improve your business operation with great success and profitability, then implementing a Quality Management System is the best decision. Remember that ISO 9001 does not solve everything. But it is the best tool to increase customer service and customer loyalty.